Effective Date: August 24, 2026

At ZIVAPET, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with our services.

By using the ZIVAPET website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, create an account, contact us, or subscribe to our communications, we may collect information such as:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction details
• Product preferences and shopping information
• Information you provide when contacting customer support
• Website usage and device information, where applicable

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

The information collected may be used to:

• Process and deliver your orders
• Confirm purchases and provide order updates
• Respond to your questions and requests
• Provide customer support
• Process payments through applicable payment service providers
• Improve our website, products, and customer experience
• Send service-related communications
• Share promotional updates where permitted and where you have provided appropriate consent
• Prevent fraudulent, unauthorized, or potentially harmful activity
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment providers. ZIVAPET does not necessarily store complete payment card or banking details on its own servers.

Payment information is handled according to the privacy and security practices of the applicable payment provider.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and provide a better shopping experience.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment processors
• Delivery and logistics partners
• Website and technology service providers
• Customer-support providers
• Professional or legal advisers where necessary

These parties are expected to handle information appropriately and only for legitimate business purposes.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external resources. ZIVAPET is not responsible for the privacy practices or content of those third-party websites.

We recommend reviewing their respective privacy policies before providing personal information.

9. Children’s Privacy

Our website and products are intended to be used by adults and pet owners. We do not knowingly collect personal information directly from children.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

You may also contact us regarding marketing communications and request that we stop sending promotional communications where applicable.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.

Any updated version will be published on this page with a revised Effective Date.

12. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

ZIVAPET
Vinay Vihar Colony, Dhanbad, Jharkhand – 826004, India
Email: zivapetslife@gmail.com
Phone: +91 96086 02052
Instagram: @zivapet_india