Effective Date: August 24, 2026

At ZIVAPET, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.

1. Order Processing

Orders are generally processed after successful payment confirmation.

We aim to dispatch eligible orders within 2–5 business days, subject to product availability, order verification, holidays, and other operational circumstances.

Orders may take longer to process during sales, promotional periods, weekends, or public holidays.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination, courier availability, and local delivery conditions.

Estimated delivery timelines are indicative and are not guaranteed.

Remote locations, adverse weather, public holidays, logistical disruptions, or other circumstances beyond our reasonable control may cause delays.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on order value, destination, delivery method, or promotional offers.

4. Order Tracking

Where tracking is available, customers may receive shipment tracking information through the contact details provided during checkout.

Tracking updates are provided by the applicable delivery partner and may take some time to appear after dispatch.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information at the time of placing an order.

Please ensure that your:

• Name
• House/Flat number
• Street/locality
• City
• State
• PIN code
• Contact number

are entered correctly.

ZIVAPET may not be responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

6. Failed Delivery Attempts

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the customer cannot be contacted, the courier partner may make additional attempts or return the package to the sender.

Additional shipping arrangements may be required for re-delivery in certain circumstances.

7. Damaged Packages

If your package appears significantly damaged at the time of delivery, please document the condition of the package and contact ZIVAPET as soon as possible.

For damaged products, photographs or videos of the package and product may be requested to help us investigate the issue.

8. Missing or Incorrect Products

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.

Please provide your order number and relevant photographs or other information requested by our support team.

9. Delivery Delays

ZIVAPET works with third-party delivery partners and cannot guarantee delivery on a specific date or time.

Delays may occur due to weather conditions, transportation issues, public holidays, high order volumes, operational disruptions, or circumstances outside our control.

10. Contact Us

For questions about shipping, delivery, tracking, or your order, please contact:

ZIVAPET
Vinay Vihar Colony, Dhanbad, Jharkhand – 826004, India
Email: zivapetslife@gmail.com
Phone: +91 96086 02052
Instagram: @zivapet_india