Effective Date: August 24, 2026

Welcome to ZIVAPET. These Terms & Conditions govern your access to and use of the ZIVAPET website and your purchase of products through our online store.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. About ZIVAPET

ZIVAPET is an e-commerce pet-care brand offering grooming and pet-care products for dogs and cats.

Our products are intended to support regular pet grooming and care routines.

2. Use of the Website

You agree to use the website only for lawful purposes and in a manner that does not:

• Violate applicable laws or regulations
• Infringe the rights of others
• Interfere with website functionality
• Attempt unauthorized access to the website or its systems
• Introduce malicious software or harmful code
• Misuse website content or services

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, minor variations may occur in product packaging, appearance, colours, labels, or images.

Product availability may change without prior notice.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

ZIVAPET reserves the right to accept, decline, cancel, or limit an order where necessary, including in cases involving product availability, pricing errors, payment issues, suspected fraudulent activity, or other legitimate business reasons.

5. Pricing

Product prices displayed on the website may change from time to time without prior notice.

We make reasonable efforts to maintain accurate pricing information. If an obvious pricing or listing error occurs, we reserve the right to cancel the affected order and provide an appropriate resolution.

Applicable taxes and delivery charges, where relevant, may be displayed during checkout.

6. Payments

Orders must be paid using the payment methods made available on the website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Orders may be subject to payment verification before processing.

7. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Delivery timelines are estimates and may vary depending on the destination, courier service, weather, holidays, and circumstances beyond our control.

8. Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our Refund & Returns Policy.

Customers should review that policy before placing an order.

9. Pet Product Disclaimer

ZIVAPET products are intended for pet grooming and care purposes as described on the respective product pages.

Customers should read product labels, directions, warnings, and usage instructions before using a product on their pet.

If your pet has a known sensitivity, allergy, medical condition, or unusual reaction, consult a qualified veterinarian before using a product.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.

10. Intellectual Property

All website content, including text, graphics, logos, product images, photographs, designs, icons, videos, and other materials, may be owned by or licensed to ZIVAPET and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, analytics providers, or other technology services.

Your use of such services may also be subject to the terms and policies of the respective third parties.

12. Limitation of Liability

To the extent permitted by applicable law, ZIVAPET shall not be responsible for losses or damages arising from circumstances beyond our reasonable control, website interruptions, delivery delays caused by third parties, misuse of products, or failure to follow product instructions.

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and handle personal information.

14. Changes to These Terms

ZIVAPET may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices, or applicable legal requirements.

Updated terms will be published on this page with a revised Effective Date.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant matter and location.

16. Contact Us

For questions regarding these Terms & Conditions, please contact:

ZIVAPET
Vinay Vihar Colony, Dhanbad, Jharkhand – 826004, India
Email: zivapetslife@gmail.com
Phone: +91 96086 02052
Instagram: @zivapet_india