Effective Date: August 24, 2026

At ZIVAPET, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us within the applicable return period so that we can review and assist you.

1. Return Eligibility

A return may be considered in the following situations:

• You received a damaged product.
• You received a defective product.
• You received a product different from what you ordered.
• The product is missing from your order.
• The product received has a significant issue attributable to fulfilment or transit.

For hygiene and safety reasons, certain pet-care products may not be eligible for return once opened or used.

2. Return Period

Please contact ZIVAPET within 7 days of receiving your order if you believe your order qualifies for a return or replacement.

Requests submitted after the applicable period may not be accepted.

3. Product Condition

For an eligible return, the product should generally be:

• Unused
• In its original condition
• In the original packaging, wherever applicable
• Accompanied by the order details or proof of purchase

Products that have been opened, used, altered, damaged after delivery, or returned without the required information may not qualify for a return.

4. Damaged or Incorrect Products

If your order arrives damaged, defective, leaking, or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, we may request:

• Order number
• Product details
• Photographs or video of the received product
• Photographs of the packaging
• Description of the issue

Our team will review the information and determine the appropriate resolution.

5. Non-Returnable Items

Due to hygiene and product-safety considerations, opened or used grooming and pet-care products may not be eligible for return unless the product is defective, damaged, or incorrectly supplied.

Products damaged due to misuse, improper storage, or handling after delivery may also be excluded.

6. Refunds

Once an eligible return is approved and the returned product is received or the issue is otherwise verified, we will process the applicable refund.

Refunds will generally be issued through the original payment method, where possible.

The time taken for the refund to reflect in your account may depend on your payment provider or bank.

7. Replacement

Where appropriate, ZIVAPET may offer a replacement instead of a refund for eligible damaged, defective, or incorrect products.

Replacement availability may depend on stock.

8. Shipping Charges

Shipping charges may be non-refundable unless the return is due to an error attributable to ZIVAPET, such as sending an incorrect product or a product that arrived damaged or defective.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation may only be possible before the order has been processed or dispatched.

Once an order has been dispatched, it may not be possible to cancel it.

10. Refund Processing

Approved refunds will be initiated within a reasonable processing period after the return or issue verification is completed.

Bank or payment-provider processing times may vary, and ZIVAPET cannot control delays caused by external payment institutions.

11. Contact Us

For return, replacement, cancellation, or refund requests, contact:

ZIVAPET
Vinay Vihar Colony, Dhanbad, Jharkhand – 826004, India
Email: zivapetslife@gmail.com
Phone: +91 96086 02052
Instagram: @zivapet_india